At IF Plan Management, I believe customers want to be treated as individuals with fast, friendly and helpful service and to feel that you’ve connected with someone who cared about you. Thus I will do my very best to:

Help as fast as I can. I aim to respond to first email queries within 4 hours during working hours and process invoices within 5 to 7 working days of approval.

Understand the problem and how its affecting you. I understand that your NDIS plan is unique to you and ask you relevant questions to make sure I understand the problems you’re facing.

Manage your case with care and communicate effectively. When I say I follow up, I will follow up and update you on the progress.

Admit my mistakes and fix it swiftly. New information is being released about the NDIS every day, so I am learning too. I will keep you informed as I go about fixing things.

Not make promises I can’t keep. I promise to listen to your concerns, investigate and do our best to resolve the issues. While I can’t assist with everything, I promise to assist with as much as I can. Send me an email – I’m always happy to help!